15 Key Performance Indicators to Track for the Service Department –  Tom Grandy

You will never hit a goal that wasn’t set, however the reverse is also true.  Setting specific goals for your techs, and measuring their performance against those goals, will dramatically increase productivity and profitability.  Tom is going to share 15 Key Performance Indicators every service tech should be measured against.  When your techs hit these goals you will be profitable in your service department.